Delete Offer

Chips Loyalty Rewards Platform allows brands to efficiently manage their promotional campaigns by providing the ability to remove outdated or underperforming offers from the system. This feature ensures that only relevant and active offers are visible to customers, helping to maintain a clean and organized rewards catalog.

Deleting a Rewards Offer is possible only if the offer is in Draft status and has not yet been Activated. Learn more about the statuses.

Rewards Offers that are active can be Deactivated, but they cannot be Re-activated. Brand user can delete a Deactivated Offer.

By default any deleted offer will move to Archives, where it will be stored for up to 90 days. After 90 days, all deleted offers will no longer be stored in Chips system.

To do delete a Reward Offer, go to the Rewards module.

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Choose the group type of rewards offers or go to View All list.

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Select the Reward offer you wish to delete and click on the Delete option from the list view or from the Reward details page.

From list view:

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From rewards details page:

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If you do not see the Delete option, it is because the Reward Offer is active. It needs to be deactivated first if you wish to delete it. Move the toggle to deactivate the offer.

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Note: Remember, you will not be able to Reactivate the offer back.

Confirm the deletion in the next step.

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Upon successful deletion you will see a message confirming it.